Written to President & CEO of Doctors of BC
Hi,
I am compelled to write and tell you of my recent return, under duress, from Phoenix Arizona on March 21st and how it was facilitated by the Doctors of BC and The Travel Group.
My husband and I left for Phoenix on March 5 (before travel advisories) and had return tickets on Westjet for March 23. On the night of March 15 we discovered via a friend and by reading the CBC news, that Westjet was suspending all international flights after March 22. The next day was spent trying to reach Westjet by phone and email to no avail. We also attempted to book flights home ourselves on another airline but although it took the Visa number as payment no electronic tickets were issued. We could not resolve this even with a trip to the airport- the system was overwhelmed!
The next day I called the Doctors of BC and told them who I was and that I was stranded in Phoenix and needed the number of a travel agent in Vancouver. Without missing a beat the receptionist spoke with someone and gave me The Travel Group's number. I called and spoke with Annie Smits and within an hour or so we were booked had tickets paid for seats selected - we were much relieved to say the least!
I would like to thank the receptionist who was so "receptive " and the Dr's of BC for being there when I needed them! I also want to thank and laud praises to Annie who was just terrific - and so good humored at such a difficult time. (I do not have the manager of Travel Group 's email or I would include them also, so Annie gets the credit she deserves) please pass this on!
Thank you again!
Sincerely,
Christine Wilson MD